CoAgent reaches into your business systems and triggers workflows, so answering a request and resolving it become the same action.
The information your agents need lives in your tools: order status, entitlement, account history.
Reading it means leaving the conversation, opening another screen, coming back. Multiplied by every ticket, it becomes the single largest source of handling time.
CoAgent reads those systems during the conversation, and can act in them.
Connected to the systems that hold the answer
Order status, entitlement and history, read live.
No second screen, no copy-paste.
Workflows triggered from the conversation
Return labels, record updates, escalations.
One instruction instead of a sequence of screens.
Declared capabilities, explicit limits
Each action is defined with its scope and its conditions. Nothing is inferred, nothing is improvised.
Agentic capabilities close the gap between the conversation and your systems. What CoAgent can do is a list you wrote — and everything it does is traceable, attributed and reversible.
Permissions are declared per action. Read access and write access are separate decisions.
Every action is logged with its author, its context and its result. Reversible where the underlying system allows it.
Actions connect through the same API integrations already in place. No parallel infrastructure.
Handling time is spent in predictable places:
Switching between the conversation and business tools
Repeating the same sequence of screens on every case
Here is what changes when the assistant can act: