Security & Compliance
GDPR compliant

Data protection built into every stage of processing, from collection to deletion — with the certifications to evidence it.

The questions your legal team will ask anyway

Where is the data stored. Who can access it. How long is it kept. What happens on a deletion request.
These questions arrive at the end of every evaluation, and a vague answer is what stalls a project at the final stage.

We prefer to answer them at the beginning.

Compliance you can document

GDPR and CCPA compliant

Processing agreements available before signature.
All data we manage is kept in Europe.

ISO/IEC 27001 certified cloud services

Infrastructure providers are protecting personal data, with strict access.

Access, retention, deletion

Role-based access and configurable retention periods. Deletion requests are handled within the legal timeframe.

Security is not a page on a website. It is a set of documents your legal team can verify.

Security questionnaires, DPAs and technical documentation are part of the onboarding conversation, not an obstacle discovered at signature. Your data is never used to train or improve AI models.

Data minimisation

Personal data is not retained beyond what the service requires. What isn't needed isn't collected.

Human oversight where it matters

Human agents operate under confidentiality commitments, with access limited to what a given case requires.

Continuous review

Access rights, retention rules and processing purposes are reviewed on a regular cycle rather than set once at launch.

What we can evidence, and what happens to your data
GDPR
DPA available
Europe
Data stays here
ISO 27001
Certified cloud
Data lifecycle
1
Collected
Only what the service requires
2
Accessed
Role-based, limited to the case at hand
3
Retained
For a period you configure
4
Deleted
On request, within the legal timeframe
Never used to train AI models
At any stage of the lifecycle

Evaluations stall on the same unanswered points:

A security questionnaire nobody can complete
Certifications promised but never produced

Here is what you get from us instead:

Day 1 DPA and documentation, before signature
.
Yours Retention periods, set by you
.
0 of your data used to train models
.
Ongoing Access rights and retention, reviewed on a cycle

Bring your physical contact point customer experience online

Provide a next-level online experience to your visitors thanks to our AI & CX Expertise