Pricing

Clear pricing that grows with your conversations

Each plan includes a clear monthly volume of AI conversations. Pick the volume that matches your traffic — the price, the cost per conversation and everything included are shown upfront.

Basic

For brands launching their first AI assistant on one App.

AI conversations / month
500
≈ 25k website sessions / month
€200/ month
€0.40 per conversation
Get started
Included:
  • ✓From 500 to 1,500 conversations / month
  • ✓AI agent 24/7 with product recommendations
  • ✓Website chat, email & contact forms
  • ✓Shopify & WooCommerce
  • ✓Shared inbox with unlimited seats
  • ✓Dashboard analytics
  • ✓Support within 2 business days
Compare all features ↓

Enterprise

For high-traffic sites, several Apps and custom integrations.

AI conversations / month
7,000+
350k+ website sessions / month
Customquote
Volume-based pricing per conversation
Contact sales
Everything in Business, plus:
  • ✓Custom conversation volume
  • ✓All channels included
  • ✓Unlimited stores & full API access
  • ✓Custom integrations & reporting
  • ✓Specific UI, UX & setup
  • ✓Dedicated onboarding · 4-hour response
Compare all features ↓

Prices excl. VAT. A one-off setup fee may apply depending on your integration — always quoted before signing.

How to size your plan

From your traffic to your conversation volume

On average, about 2% of website sessions start a conversation with the Cleed assistant. Use it as a starting point — we adjust it with you after the first month.

Website sessions
25,000
per month
× ~2% →
AI conversations
500
per month
→
Basic plan
€200
per month · €0.40 / conv.

Compare plans in detail

Everything included, plan by plan. No hidden costs.

Features
Basic
from €200 / mo
Business
from €600 / mo
Enterprise
Custom quote
Volumes
AI conversations / month
A conversation = a visitor message answered by the assistant.
500 – 1,500
2,000 – 5,600
7,000+
Website sessions covered
Indicative, based on a ~2% engagement rate.
25k – 75k
100k – 280k
350k+
AI assistant
AI agent, 24/7 & multilanguage
Instant answers from your knowledge base, in the visitor’s language.
✓
✓
✓
Custom rules, tone & multi-step workflows
Your brand voice, guardrails and guided journeys.
✓
✓
✓
Product recommendations
Relevant products suggested in the conversation.
✓
✓
✓
Order tracking automation
“Where is my order?” answered with live data.
—
✓
✓
Handoff to human agents
Full context passed to your team when needed.
✓
✓
✓
AI Copilot
Suggested replies for your human agents.
On demand
On demand
On demand
Channels
Website chat, email & contact forms
One AI agent across your core support channels.
✓
✓
✓
Messenger & Instagram
Facebook Messenger, Instagram DMs and comments.
—
✓
✓
WhatsApp, SMS & phone AI
Messaging and voice channels.
—
Add-on
✓
E-commerce & integrations
Shopify & WooCommerce
Native connection to orders, products and customers.
✓
✓
✓
PrestaShop, Magento 2 & BigCommerce
Live order and catalogue data.
—
✓
✓
Custom product feeds & order APIs
For custom storefronts and order systems.
—
✓
✓
Stores
Brands, regions or storefronts in one workspace.
1 store
Up to 3
Unlimited
CRM & third-party help desk sync
CRM included; help desk sync (Zendesk, Gorgias…).
CRM only
CRM + help desk add-on
✓
Team inbox & knowledge base
Shared inbox, tags, notes & macros
Unlimited agent seats on every plan.
✓
✓
✓
Custom views, auto-assignment & priority queues
Route the right conversation to the right person.
—
✓
✓
Knowledge base & document uploads
Articles and files the AI uses as sources.
PDF, DOCX, XLSX, CSV, TXT
PDF, DOCX, XLSX, CSV, TXT
All formats
Analytics
Dashboard, resolution & handoff rates
Volumes, AI resolution and handoff tracking.
✓
✓
✓
Topics, sentiment & data collection
What customers ask, how they feel, structured fields.
—
✓
✓
Analytics export & Matomo / GA4 tracking
Raw data export and web analytics events.
—
✓
✓
Custom reporting
Bespoke reports on your KPIs.
—
—
✓
Automation & API
API actions, webhooks & action testing
Let the AI agent look up data and take actions.
—
✓
✓
REST API & Python actions
Programmatic access and custom logic.
—
Limited
Full access
Custom integrations, sidebar widgets & event handlers
Built with our team for your specific stack.
—
Add-on
✓
Customisation
Widget styling & domain whitelisting
Your colors, logo and approved domains.
✓
✓
✓
Pre-filled chat messages
Open the chat with context from the page.
—
✓
✓
Specific UI
Custom widget design and placements.
—
✓
✓
Specific UI & UX and setup
Fully bespoke journeys and dedicated deployment.
—
—
✓
Security & support
Encryption, GDPR & audit logs
Plus hallucination and jailbreak protection.
✓
✓
✓
SLA
Contractual service level on every plan.
✓
✓
✓
Onboarding
Help to configure knowledge, channels and Apps.
Standard
Priority
Dedicated
Support response time
Guaranteed first response, business hours.
2 business days
1 business day
4 hours
One-off

Setup & integration

Standard setup is included. Specific integrations (custom APIs, catalogue connectors) are quoted upfront, depending on your specific needs.

Add-on

Additional Apps

Product finder, Size advice, WhatsApp, Voicebot… Add any App to your plan, pricing on demand.

Add-on

AI CoAgent

Give your human agents AI-suggested replies and instant answers from your knowledge base. Available on demand on every plan.

Pricing FAQ

What counts as a conversation?

A conversation starts when a visitor sends a message and the assistant answers. Everything exchanged in that session — questions, product advice, follow-ups — counts as one single conversation.

How do I estimate my monthly volume?

Take your monthly website sessions and apply ~2%: 25,000 sessions ≈ 500 conversations, 100,000 sessions ≈ 2,000 conversations. We refine the estimate with your real data after the first month.

Is there a setup fee?

Standard setup is included. A one-off fee may apply for specific integrations (custom APIs, catalogue connectors); it is always quoted before you sign.

Can I change plan or volume later?

Yes. You can move up or down a tier at any time; the change applies to the next billing period.

How does yearly billing work?

Yearly billing saves 15% on the monthly price, for the same volume and features.

Used by the most innovative Ecommerce & Corporate companies

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"I have been using the AI chatbot services of Cleed.ai since 2019, and I must say that it has truly transformed our Customer service & Ecommerce. The quality of the replies generated by their AI-powered chatbot is outstanding, and it has saved me a significant amount of time and resources"

Constantin Thierry

Genral Manager, Manbow Group

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